Your Privacy is Important to Us

Rivet Support Services is committed to protecting your privacy and safeguarding your personal information. As a Registered Social Worker practicing in Alberta, we follow the Personal Information Protection Act (PIPA), the Health Information Act (HIA) (when applicable), and the Alberta College of Social Workers Standards of Practice regarding confidentiality, information management, and professional conduct.

What Information Is Collected
We collect only the information needed to provide social work services, including:
• Your name and contact information
• Relevant personal, family, or health information
• Information related to mental health, addictions, or social concerns
• Information needed to complete assessments, safety plans, and referrals
• Emergency contact information
This information is collected directly from you or with your consent from other service providers.

How Your Information Is Used
Your information is used to:
• Provide social work services
• Support assessment, planning, and advocacy
• Coordinate care with other professionals (with your consent)
• Maintain accurate records as required by law and professional standards
• Ensure safety planning and crisis support when needed
Your information is never sold, shared, or used for marketing.

How Your Information Is Stored
All information is stored securely in encrypted, password-protected digital files or locked physical files. Only the social worker providing services has access to your records. Records are maintained in accordance with ACSW standards and Alberta legislation.

Confidentiality and Its Limits
Your information is confidential except in the following situations required by law:
• Risk of harm to yourself or someone else
• Suspected child abuse or neglect, as required under the Child, Youth and Family Enhancement Act
• Disclosure required by court order
• Situations where disclosure is necessary to protect someone’s safety
Whenever possible, you will be informed before any required disclosure is made.

Consent and Your Rights
You have the right to:
• Ask questions about how your information is collected, used, or shared
• Withdraw or change your consent (except when disclosure is required by law)
• Access your records
• Request corrections to your information
• Ask how long information is kept and how it is destroyed
Consent for collection and sharing of information is obtained verbally or in writing.

Third-Party Services
If technology (such as email, video sessions, or online forms) is used, all reasonable steps are taken to ensure privacy.
Clients are informed of potential risks related to electronic communication.

Questions or Concerns
If you have concerns about your privacy, please contact us at your convenience.
You may also contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) for unresolved concerns.